Shipping policy

All items purchased from The Cacao Portal are made in conformance to a shipment contract. This means that the risk of loss and ownership for such items pass to you upon our delivery to the carrier. We highly, highly recommend using the third-party shipping insurance offered on our website at checkout (available for about 1% of the order cost). This will protect your package in case of theft, damage in transit, or loss, and entitle you to either a refund or re-order. It's super easy.

It is your responsibility as a customer to provide the correct, deliverable, physical address for delivery. For undeliverable shipments returned to us, please send an updated delivery address to info@thecacaoportal.com with your order number in the subject line. We will send you an invoice for postage to send to the new or corrected address. Once the original shipment returns to us, we can send it out again to you.